Could someone navigate your website if it's their first time buying online? Branwell Moffat, Director of CX Consulting at KPS Digital, proposes that agility is as much a mindset as it is a functionality, and why we should be looking at things like web accessibility as a differentiator for new demographics in 2021.
This episode is a deeper dive into the topic of agility and web accessibility, which we introduced in 2021 trends episode. If you haven’t given that a listen yet, be sure to add that to your queue after this episode.
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