The Future of Commerce Podcast
Commoditization Challenges in Telco, Insurance and Utilities (Part 1)
Episode Summary
Products and Services have become commodities in a lot of industries like Telco, Insurance and Utilities. How can companies differentiate by expanding into new business models or enlarging their portfolio?
Episode Notes
Guests include:
- Florian Fromberg, Global CX Insights Director – SAP Customer Experience Advisory
- Sandeep Chowdhury, Global GTM Head of SAP Customer Experience for Telecommunications
- Stefan Mueller, Director Insurance / Financial Services - SAP Customer Experience
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