The Future of Commerce Podcast

The future of CRM: The next evolution in customer relationship management

Episode Summary

Explore the future of Customer Relationship Management (CRM) and discover how evolving technologies are reshaping customer interactions and business strategies.

Episode Notes

In this episode, we delve into the article "The Future of CRM: The Next Evolution in Customer Relationship Management", discussing:

• The current state of CRM systems and their historical context.
• Emerging technologies influencing CRM, including AI and automation.
• Shifts in customer expectations and how businesses are adapting.
• Strategies for integrating modern CRM solutions to enhance customer engagement.

This episode provides insights into the transformation of CRM practices.

Resources Mentioned:

• The Future of CRM: The Next Evolution in Customer Relationship Management

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